Legal

Privacy Policy

Last updated: September 17, 2026

1. Introduction

VocalPay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. By using VocalPay, you consent to the practices described in this policy.

2. Information We Collect

We collect information in the following categories:

  • Account information: Name, email address, phone number, and bank account details you provide during registration.
  • Task submissions: Voice recordings, text evaluations, labelling data, and other content you submit through the Platform.
  • Device information: Device type, operating system, browser type, and IP address collected automatically during use.
  • Usage data: Pages visited, tasks completed, time spent, and interaction patterns within the Platform.
  • Communication data: Messages you send to our support team or other users through the Platform.

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the VocalPay platform
  • Process tasks, track contributions, and manage payments
  • Train and improve AI models using anonymised and aggregated data
  • Communicate with you about account activity, updates, and support
  • Detect and prevent fraud, abuse, and security issues
  • Comply with legal obligations and enforce our terms
  • Improve user experience through analytics and research

4. AI Training Data

Your task submissions may be used to train and improve artificial intelligence models. We take the following steps to protect your privacy in this process:

  • Voice recordings are processed to remove personally identifying information where technically feasible
  • Data is aggregated and anonymised before use in model training
  • We do not sell raw, identifiable data to third parties
  • You retain ownership of your original contributions

5. Data Sharing

We may share your information with:

  • Service providers: Third-party companies that assist with payment processing, cloud hosting, and analytics, under strict data protection agreements.
  • Legal authorities: When required by law, court order, or governmental regulation.
  • Business partners: Anonymised, aggregated data that cannot identify you individually may be shared for research purposes.

We do not sell your personal information to advertisers or data brokers.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Account data is retained for up to 24 months after account closure for legal and operational purposes. Task submission data may be retained in anonymised form for AI research indefinitely.

8. Your Rights

You have the right to:

  • Access and review your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your account and personal data
  • Object to or restrict certain processing of your data
  • Export your data in a portable format
  • Withdraw consent for data processing at any time

To exercise these rights, contact us at privacy@vocalpay.co.

9. Cookies and Tracking

VocalPay uses essential cookies to maintain your session and preferences. We do not use third-party advertising cookies or cross-site tracking. Analytics data is collected anonymously to improve platform performance.

10. Children's Privacy

VocalPay is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification. The "Last updated" date at the top indicates when the policy was last revised.

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at: